You are eligible for a Trade account if you fulfill the following:
1. You have a registered ABN.
2. You spend $200 on your FIRST order.
If your first order is not at a minimum of $200, your order will, unfortunately, be canceled.
Trade Businesses
- Am I eligible for a Trade Account?
- Are interstate and international businesses accepted?
- What will I receive from being a Trade Member?
- Can I on-sell your products to customers?
- Can I pay via monthly terms?
- Can we make suggestions?
Am I eligible for a Trade Account?
Are interstate and international businesses accepted?
We provide for businesses across Australia in every major city. If you are an international business, please contact us directly for arrangements.
What will I receive from being a Trade Member?
As a Trade Member, you will gain exclusivity to:
1. Discounted prices on all our products.
2. Access to chemicals in larger sizes, 5L, 20L, and 25L.
3. News and updates on our products in development.
4. Sharing of your business on our socials.
5. Direct contact and support from our team.
Can I on-sell your products to customers?
Yes, we encourage detailers and retailers to offer our products to their customers.
As a detailer or retailer, you can:
1. Purchase our products at a discounted rate and sell onsite.
2. Sell our products digitally on your website, and we will drop ship the products to your customer.
If you would like to know more, contact us directly for more information.
Can I pay via monthly terms?
We allow monthly NET term payments after the initial minimum spend.
Please contact us directly to arrange payments to be organised at the end of each month.
Can we make suggestions?
Snow Foam Trade is made specifically for businesses to succeed.
If you have any suggestions or requests for products, services, or any information, contact us directly at support@snowfoam.com.au and we will gladly do our best to provide them.
Ordering and delivery
- Can I place an order without creating an account?
- Where is my order confirmation?
- Why has my order been canceled?
- How do I cancel my order?
- Can I alter my order?
- When will my order arrive?
- Can I track my order?
Can I place an order without creating an account?
No. You cannot place an order as a guest without creating an account and being approved as a trade business. We do recommend that you create an account, however, to apply as a trade business. Approvals may take up 7 days. Upon approval, you will be able to access our full shop and order as you wish. It’s quick and easy to create an account. Just visit https://trade.snowfoam.com.au/account/register and follow the instructions on-screen.
Where is my order confirmation?
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at support@snowfoam.com.au just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
Why has my order been canceled?
We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.
How do I cancel my order?
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via support@snowfoam.com.au, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.
Can I alter my order?
Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please contact us directly as soon as possible, or you will have to place a new order.
When will my order arrive?
Orders that require shipping within Australia will be delivered within three to ten days, depending on your preferred shipping method. Shipping to countries outside of Australia may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.
Can I track my order?
Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.
Payment
- What payment methods do you accept?
What payment methods do you accept?
We accept the following credit cards: MasterCard, Visa, American Express, PayPal, and AfterPay.
For NET term payments, please contact us directly.
Returns
- Can I return or exchange an item?
- My order has arrived but it’s not as I expected. What can I do?
Can I return or exchange an item?
You can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Unfortunately, we don’t offer exchanges.
My order has arrived but it’s not as I expected. What can I do?
In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via support@snowfoam.com.au with the details. We’ll respond within 48 hours.